How to Use the HighLevel Connector in Muse

Is the HighLevel connector live in Muse right now?

As of October 25, 2026, HighLevel is a live connector in Muse. It arrived on September 29, 2026 as one of 15 new business connectors in the Muse for Small Business launch, and it was still listed in the October 15 in app check that counted 54 connectors in the web app. Connect it and Muse can work with your CRM and marketing in one place: who your contacts are, where each lead sits, what your campaigns did, and what to do next with the people who already showed interest.

Here is the honest version. HighLevel already holds the two halves of a small business: the contacts and the marketing that reaches them. Muse adds the thinking across both halves. It reads the pipeline, spots the leads going quiet, and turns a CRM full of names into a plan for this week: who to follow up with, which campaign worked, and what to say next. The value is not a prettier dashboard. The value is a CRM that answers back when you ask what is stuck, what is working, and what you should do first. The rest of this guide covers how to connect it, the setup that keeps it safe, and the uses that are actually worth your time.

Muse is invite only right now. Need an invite code? Click here to grab one free from the community pool. Waiting on a launch in your country? Join the waitlist and we will send you a fresh code on launch day. Muse is available in the United States, Canada, and Japan.

What do you need before you connect HighLevel?

• Muse access. You need an account with access first, in the United States, Canada, or Japan, where Muse has launched.
• A HighLevel account. With the contacts, pipelines, and campaigns you actually run. If your agency runs on a different CRM, connect that one instead of forcing HighLevel to fit.
• Your HighLevel sign in. You connect with your HighLevel account, the same way you sign in to HighLevel itself. If you run sub accounts for clients, know which one you are connecting before you start.
• Approvals set to ask me. Before you connect anything, set approvals so nothing is sent to a contact or changed in your CRM without your tap. This is the single most important step on this page.
• Gmail, optional but recommended. CRM plus email is the pairing that makes follow up work, because the lead lives in HighLevel and the conversation lives in your inbox. Our Gmail connector guide covers that half.

How do you connect HighLevel to Muse?

The connection itself takes a few minutes. The setup around it matters more, so run the steps in order and do not skip the approvals step at the end.

1. Open Muse and go to Settings. The connectors list lives there. What is printed there is what your account has, because rollout is staged and two accounts can see different lists on the same day.
2. Find HighLevel in the connectors list and open it. If HighLevel is not listed, your account has not received it yet. There is nothing to install and nothing you broke. Check again in a few days.
3. Sign in with HighLevel. Use the account where your real contacts and pipelines live. If you run sub accounts for clients, connect the one you want Muse to plan around first, and be clear with yourself about which clients data it will see.
4. Grant the access Muse asks for. Muse needs permission to read your contacts, pipelines, and campaigns, and possibly to change them or send on your behalf. Read the permission screen before you accept it. If a scope surprises you, stop and check what it covers before continuing.
5. Set approvals to ask me. In Muse settings, set approvals so that anything sent to a contact and any change to a pipeline always waits for you. This is what stops Muse from ever messaging a lead or moving a deal you have not approved.
6. Test with a read only request. Ask Muse how many contacts you have, how many deals are open, and which leads have gone quiet in the last two weeks. Read the answer against your HighLevel dashboard. If it matches, the connection is good. Do not ask it to message anyone on the first day.
7. Use it read only for a week. Summaries, pipeline checks, and drafts only. Once you trust what it reads and how it reasons about leads, start approving small actions one at a time.

Copy this prompt

You are my agency assistant. Use my HighLevel connector only.
Rules: you never message a contact, move a deal, or change a pipeline without my explicit approval. You read, summarize, and draft. I approve every action.
My business: [what your agency does, who your clients are, what a good lead looks like]
Every Monday, do this in order.
1. Summarize my pipeline: how many deals are open, at which stage, and what changed last week.
2. List the leads that have gone quiet in the last 14 days, with their last touch and what they asked for.
3. Tell me which campaigns performed best last week and which ones did nothing.
4. Draft a follow up for each quiet lead in my voice. Show me the drafts. Do not send anything.
5. End with the 3 moves that would matter most this week, in order of impact.

What can Muse actually do with HighLevel?

One honest note before the list. Meta has not published a detailed list of exactly which actions Muse can take inside HighLevel as of October 25, 2026, so the uses below describe the realistic shape of the connector based on what HighLevel does, not a verified list of every action. The permission screen you see when you connect is the true list for your account, so read it and test with read only requests first. What follows is what the connector is for, and where it earns its place.

The pipeline briefing

Ask Muse for your pipeline every Monday: how many deals are open, at which stage, what moved last week, and what is stuck. This is the single highest value use, and it is the one to build a habit around. A good pipeline briefing tells you where the money is, where it is stuck, and what to do about it this week, and it takes three minutes to read. The trick is to ask for what changed, not just what exists, because a pipeline that never changes is a pipeline nobody is working. Our small business setup guide shows how the pipeline briefing fits into a full week of running a business with Muse.

Quiet leads, found in time

Ask Muse to list the leads that have gone quiet in the last two weeks, with their last touch and what they asked for. This is different from scrolling your CRM yourself, because Muse reads the whole history and catches the leads that went quiet slowly, the ones that never got a red flag because nothing dramatic happened. They just stopped replying. Use it every Monday, and treat the list it returns as your follow up list for the week. The rule is simple. A lead that went quiet is not a lead that said no. It is a lead that got busy, and a short follow up that references what they actually asked for is worth more than a generic check in that sounds like every other agency.

Campaigns, read properly

Ask Muse which campaigns performed best last week and which ones did nothing, and why. This beats staring at open rates yourself, because Muse reads the campaign and the pipeline together and tells you whether the opens turned into replies and whether the replies turned into deals. A campaign with great opens and zero deals is a campaign that entertained people and sold nothing, and that is a fact worth knowing before you spend on it again. Ask for the comparison every week, and stop the campaigns that do nothing before they eat another month of budget.

Follow ups in your voice

Ask Muse to draft a follow up for each quiet lead, in your voice, referencing what that lead actually asked for. The drafts arrive for your approval, and the approval step is the whole point: you read, you edit, you send. The drafts get better over a few weeks because Muse learns from the edits you make and the replies leads actually send back. The failure mode to avoid is approving a draft you did not read. A follow up you did not read is a message you did not write, and it carries your agency name on it. For the craft of writing follow ups that sound like a person and not a sequence, our sales research guide covers how Muse reads a prospect before you write a word.

One contact, whole story

Ask Muse for the whole story on one contact: every touch, every campaign they opened, every note, and where they sit in the pipeline. This beats clicking through five screens yourself when you are about to call someone and need the context in one place. Use it before any sales call, any client check in, and any moment where someone will ask you what happened with their account. A two minute read before the call beats a twenty minute apology during it.

The weekly agency review

Ask Muse what your agency did this week: deals won, deals lost, campaigns run, leads contacted, and promises still open. This is the use that turns a CRM full of activity into a record of your business. Most agencies never review the week, so they walk into Monday feeling busy and having no idea whether the business moved. A short review fixes that. It also surfaces the pattern worth noticing: the stage where deals keep stalling is usually the stage with no clear next step, no owner, or a follow up that never happens. When Muse shows you the same stage losing deals three weeks in a row, that is the signal to fix the stage, not to blame the leads.

What can the HighLevel connector not do?

The limits are honest and worth knowing before you lean on the connector.

• It cannot see contacts in an account you never connected. If a client lives in a sub account you did not connect, or in a different CRM entirely, Muse cannot see them. It reasons from what you connected, nothing more.
• It cannot guarantee it read the pipeline right. A briefing can miss a deal, and a campaign read can misjudge what worked. Check anything that touches money, a client promise, or a launch date against HighLevel itself before you act on it.
• It cannot message a contact without your approval when approvals are set right. That is a feature, not a bug. If you turn approvals off, you lose the safety net, so keep them on for anything that reaches a lead or a client.
• It cannot fix a messy CRM. If your contacts have no stages, no notes, and no last touch dates, Muse will brief you on the mess. The pipeline briefing gets dramatically better once every deal has a stage, an owner, and a next step with a date.
• It cannot close a deal for you. Muse can find the lead, draft the follow up, and tell you what to say. The call, the relationship, and the close are still yours. A connector that pretends otherwise is selling you a fantasy.
• It cannot keep client data separate by itself. If you run sub accounts for different clients, be clear about which one you connected and who on your team can ask Muse about it. Client data in the wrong hands is a trust problem, not a tech problem.

What should you watch out for?

As of October 25, 2026, HighLevel is a settled connector in the sense that it has been live since September 29 with no October change to how it works. That is based on the September launch record and the October 15 in app check, since no October announcement has described a change to it. There is no October update to learn, so the habits around it still matter. Check the briefing against your HighLevel dashboard for the first week, especially any number, stage, or name it quotes. A wrong number acted on fast is worse than a slow read you verified.

Be careful with client data. A CRM holds names, numbers, emails, and the private notes your team wrote about real people. Treat any briefing as private until you decide otherwise, and think twice before asking Muse about one client while another client data sits in the same account. Set a rule for yourself: Muse drafts, you read, you send. The moment you start approving messages to leads without reading is the moment the connector stops being an assistant and starts being a risk.

Check your data controls. In Muse settings, open Data controls and look at the switch for helping improve the models. If you do not want your chats used for training, turn it off before you start asking Muse to read your CRM. That switch controls whether Meta may use your chats to train future models.

Finally, remember the CRM habit decides the value. A connector that reads a tidy pipeline can tell you the truth about your week. A connector that reads a pile of unstaged contacts can only tell you that you have a pile. Spend ten minutes a week giving every open deal a stage, an owner, and a next step, and the Monday briefing will start feeling like it was written by someone who knows your business. See the full list of what Muse connects to on our Muse connectors list, and pair HighLevel with the Stripe connector guide if you want pipeline plus payments in one view, or the small business morning briefing if you want CRM, mail, and money in one briefing.

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Frequently asked questions

Is the HighLevel connector live in Muse?

Yes, as of October 25, 2026. HighLevel arrived on September 29, 2026 as one of 15 new business connectors, and it was still listed in the October 15 in app check that counted 54 connectors in the web app.

What can Muse do with my HighLevel account?

Muse can read your contacts, pipelines, and campaigns, brief you on what moved and what is stuck, find leads that went quiet, and draft follow ups in your voice. Exact actions depend on the permissions you grant when you connect, so read the permission screen first.

Can Muse message my leads without asking me?

Not when your approvals are set to ask me. Every message waits for your tap. Keep approvals on for anything that reaches a lead or a client, and read every draft before you send it.

Can I connect a HighLevel sub account for one client?

We have not verified how sub accounts are handled as of October 25, 2026. Connect the account where your real work lives first, be clear about which client data it holds, and check the connector screen in Muse settings for what your account allows.

Does HighLevel work with Gmail in Muse?

Yes, as a pairing. Connect both and Muse can read the lead in HighLevel and the conversation in your inbox together. Our Gmail connector guide covers the email half.

Can I use the HighLevel connector outside the United States, Canada, and Japan?

Not yet. Muse itself has launched in the United States, Canada, and Japan only. Join the waitlist and we will send you a fresh code on launch day in your country.

What happens if I disconnect HighLevel?

Muse loses access to your contacts, pipelines, and campaigns. Your data stays in HighLevel, and nothing Muse drafted is sent after you disconnect. You can reconnect the same account later.

Is my client data used to train Muse?

There is a Data controls switch in Muse settings for helping improve the models. If you do not want your chats used for training, turn it off before you start asking Muse to read your CRM.

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