What is Muse Mail?
Muse Mail is the dedicated email address for your Muse agent. It belongs to the agent, not to you. Other people can write to it, you can forward things to it, and you can add it to an email thread and watch it handle the replies. Meta first announced the idea at its Connect conference on September 23, 2026, where Meta's own recap put it this way: "Muse will have its own email address that it can use to get things done, or even just as another way for you to communicate with it."
The address ends in @muse.ai, with a handle you choose during setup. It is separate from your personal email account. Setting it up does not give Muse access to your Gmail, Outlook, or any other inbox you own. That separation is the whole point. Your personal inbox stays yours, and the agent gets an address of its own for the jobs you hand it.
The launch came on November 10, 2026. Wang announced it on X the same day, writing: "muse officially has its own email address. forward it stuff or add it to a thread and watch it go. out now to paid subs in US and Canada." The rollout covered paid plans only. A day later, on November 11, Wang added that the feature will reach everyone soon, including free plans, and urged paid subscribers to reserve their handle while they can.
Muse Mail is not a separate email app. It is an address plus an inbox inside Muse. You can review the emails your Muse sends and receives from inside Muse, and ask it about the progress of a task it is handling by email. If you are used to thinking of Muse as a chat window, think of Muse Mail as giving that chat window a postal address the rest of the world can write to.
How does Muse Mail work?
There are three ways mail reaches your Muse. You can forward an email to the @muse.ai address. You can add the address to an existing thread, so Muse can read the conversation and act on it. Or you can ask Muse in chat to send an email for you, and it will write and send it from its own address.
Meta's help page lays out the sending flow in four steps. First, ask your Muse to set up an email address, then follow the instructions in the Muse app. Second, tell your Muse who you want to email and what you want it to do. Meta's own example is: "Email this restaurant and ask whether they have a table for four on Friday at 7 p.m." Third, when Muse asks for approval, review the email details and allow or deny the action. Fourth, if something does not look right, deny the action and tell your Muse in chat what it should change.
Emails sent from your Muse's @muse.ai address come from your agent. That matters when the recipient reads it. The sender is Muse, acting for you, not you writing personally. If you want an email to come from your personal account instead, tell your Muse which connected account to use. That only works if you have connected that account through the connectors, which is a separate setup from Muse Mail.
Once a task is running by email, you stay in the loop from inside Muse. You can review sent and received emails there, and ask Muse where a task stands. You do not need to watch your own inbox for replies, because the replies go to Muse's address, and Muse reports back to you in chat.
Who can use Muse Mail right now?
Paid subscribers in the US and Canada, since November 10, 2026. That is the whole audience so far. If you pay for Power at $20 a month or Maximum at $100 a month, and your account is in the US or Canada, you are in the launch group.
Free plans are next, but there is no date. Wang's November 11 post said the feature will be "out to everyone soon including free plans," and he gave no date for the wider rollout. He also did not say whether the expansion will go beyond the US and Canada, where Muse Mail is currently available. So free users cannot claim an address yet, and users in Japan, Singapore, and Mexico, the other three countries where Muse is live, have no announced date either.
Even inside the launch group, the feature reached accounts in waves. Reports on the rollout describe an earlier wave based release before the wider opening, and the setup card may simply not be there on your account yet. There is no setting that turns Muse Mail on, and reinstalling the app does not help. If you are on a paid plan in the US or Canada and the card is missing, your account is still in the queue, and the advice from setup reporting is to check again in a few days.
There is one useful shortcut if the card is missing. Ask Muse directly. One user reported that his mailbox was already available before he knew it, and he only found out by asking Muse to turn it on. If your account has the feature but the card never surfaced, asking in chat may reveal it.
Wang's advice to paid subscribers was to reserve a handle now, ahead of the wider launch. Handles are unique, and once free plans join, the good ones will go faster. If you are in the launch group and you want a particular handle, claiming it early is the only way to be sure you get it.
How do you set up Muse Mail?
Open Muse and look for a card headed "Give your Muse its own email," with a Setup button. That card is the front door. If you see it, setup takes a few minutes. The flow below follows a hands on setup completed on November 11, 2026, and matches the steps in Meta's help page.
- Tap Setup on the card and follow the setup screens.
- Pick your handle. Your address is the handle plus @muse.ai, so this step decides it. Handles are unique, and the address is permanent, so have a backup ready if your first pick is taken.
- Verify your own email address in Muse Mail settings. That is how Muse knows mail forwarded from your address is really from you.
- Tell Muse you are done. The agent checks that the mailbox is live.
You can also start from the other direction. Meta's help page says to ask your Muse to set up an email address, then follow the instructions in the Muse app. Either path lands in the same setup flow. If you ask in chat and Muse says the feature is not available on your account yet, that is the rollout queue, not an error on your side.
Setup can take a while to propagate. If Muse says the mailbox is not live yet, wait a few minutes and tell Muse to check again. If it still is not live after a day, tell Muse the exact message you see on the card and let it work from that. A second snag is common: the handle you want may already be taken. Setup reporting describes exactly that happening on a first attempt, with a second choice working. Pick a variation, add a word that describes the job, and move on, because you cannot change the handle later.
How do you choose a Muse Mail handle?
Your handle is the part before @muse.ai, and it is the one decision in setup you cannot undo. Handles are unique, so no two Muse users can hold the same one, and setup reporting says the address is permanent. Choose a handle you are happy to keep, and have a backup ready before you start, in case your first pick is already taken.
On the shape of a handle, the detail comes from a static inspection of the Muse app's code before launch, reported by RuntimeWire and quoted in setup coverage: handles run 3 to 32 characters, using lowercase letters, digits, or hyphens. What the hands on setup showed matches that shape. Meta has not published handle rules of its own, so treat the character range as reported, not confirmed. The one hard rule is the one setup enforces directly: the handle has to be one nobody else has taken.
Think about who will see the address. Vendors, restaurants, and anyone you add Muse to a thread with will read the handle. A handle built around your name reads differently from one built around a job, like a handle for household admin or one for travel bookings. There is no rule against either. Pick the one that fits how you plan to use the address, because you will live with it.
One thing you can change later is the sender name. Meta's help page says you can change your Muse's sender name in its email settings. That is the name recipients see when your Muse sends them an email, and it is separate from the handle. Review it before sending, especially if it includes your name or other information about you. A careful sender name plus a handle you chose deliberately is the combination that reads as professional to a stranger.
Why does Muse ask you to verify your own email?
Verification answers one question: when mail arrives at the @muse.ai address from your personal address, is it really from you? You can add an email address you own and verify it with Muse. Once verified, Muse recognizes instructions sent from that address as coming from you. It does not give Muse access to your inbox. You choose which emails to send or forward, and Muse's existing permissions still apply.
After verification, you can forward emails or send instructions from that address to your Muse's @muse.ai address without switching to the Muse app. Meta's help page gives one example: forward a newsletter with an event invitation and tell your Muse to "RSVP for this event and add it to my calendar." The verification is what makes that trusted. Without it, anyone could email your Muse pretending to be you.
The safety rule is strict, and it comes straight from the help page. Only add an email account that you own and that only you can access. Anyone with access to that account can send your Muse instructions. You can manage your linked external email addresses in Muse Settings, and you should unlink an address immediately if you lose access to it or your email provider tells you your account may not be secure.
Muse also treats email with extra care on its own side. The help page says it may ask you to confirm requests, and it may refuse to act on requests about sensitive topics over email, including requests about financial information, health information, and credentials. If Muse pushes back on an email instruction that looks sensitive, that is the safeguard working, not a bug. Use the chat in the app for those requests instead, where the same care applies but the context is clearer.
How is Muse Mail different from the Gmail and Outlook connectors?
The connectors and Muse Mail solve different problems, and confusing them is the most common misunderstanding about the feature. The Gmail connector and the Outlook connector connect Muse to accounts you already own. Muse Mail gives the agent an address of its own. With the connectors, Muse reads your mail. With Muse Mail, mail reaches the agent directly, without passing through your inbox at all.
- The address belongs to: your Muse, with Muse Mail; to you, with a connector.
- Who can write to it: anyone you give the @muse.ai address to, with Muse Mail; anyone who has your personal address, with a connector.
- Best for: threads and forwards meant for the agent, with Muse Mail; reading and triaging your own inbox, with a connector.
- Setup: pick a handle and verify your own email, with Muse Mail; connect the account in Settings, with a connector.
Use the connectors when you want Muse to work through mail you already receive, like summarizing newsletters or finding events in school emails. Use Muse Mail when you want mail to reach the agent without touching your inbox: a vendor thread, a forwarded bill, a quote request where you would rather not hand out your personal address. The two can work together. A forwarded bill can land in the Muse inbox while the connector keeps reading your own mail, and neither setup gives the other any access it did not already have.
It is worth repeating the separation, because it is the privacy line that matters. Setting up Muse Mail does not give Muse access to Gmail, Outlook, or any other inbox. Verifying your own email address does not either. If you want Muse to read your personal mail, that is a separate choice, made through the connectors, and you can disconnect a connector at any time.
What can you use Muse Mail for?
Meta's help page names three jobs: ask your Muse to contact a restaurant about a reservation, coordinate plans, or follow up on a refund. Those three cover the pattern. Any job where the work happens in an email thread, and where you would rather the agent do the back and forth, fits Muse Mail.
Quotes are a natural fit. Give the @muse.ai address to three vendors, and the quotes land in Muse's inbox instead of yours. Muse can pull the prices into one comparison you read in a single message, and your personal inbox never sees the thread. The same shape works for bookings, deliveries, and any thread where the replies matter more than the sending.
Forwarding is the other everyday use. Forward a bill, an invoice, or a confirmation to your Muse, with a short instruction about what to do with it. Because you verified your own address, Muse treats the forward as coming from you. Keep the instruction specific. "Follow up on this refund and tell me what they say" gives Muse a job with an end. "Handle this" does not.
Give your Muse clear guidance about what it should do and what information it should share. Meta's help page suggests an instruction like: "Ask about availability, but don't confirm a booking or share my phone number." That kind of boundary is what keeps an agent useful instead of risky. Muse may ask for your approval before taking an action, and the help page says to review permission requests carefully and only allow actions you are comfortable with.
One more use is coordination. Add the @muse.ai address to a thread planning a trip, a dinner, or a group order, and let Muse track the replies, chase the missing answers, and keep the plan straight. The people on the thread write to Muse as they would to a person, and you read the summary instead of the whole chain.
What can Muse Mail not do?
Sending limits apply to emails from your Muse's @muse.ai address. Meta's help page says so plainly, and gives no figure. If you reach a limit, Muse may be unable to send additional emails. There is no published daily count, no published per task count, and no way to buy a higher limit that Meta has announced. If you plan a large mailing, this is not the tool for it.
The address is intended for individual communication and delegated tasks, such as coordinating plans or following up on an order. It is not intended for bulk email campaigns. Meta says it may limit or disable Muse email features when it detects spam, scams, harassment, or other misuse, and the terms forbid using Muse to harass, stalk, scam, or pursue criminal activity. Treat the address as a personal assistant's address, not a marketing channel.
Accuracy is a stated limit too. Meta's help page warns that your Muse may be inaccurate or take unexpected actions, and tells you to monitor its activity and intervene as needed. That warning matters more for email than for chat, because an email leaves your control once it is sent. Review the approval screen before you allow a send, and read the first few emails Muse sends on your behalf before you trust the flow.
Deleting has sharp edges. You can delete individual emails from your Muse's inbox, but after you delete an email, your Muse may still remember information it learned from that email. You can ask your Muse to forget a topic or information it has learned, and forgetting works by asking Muse to look for information about a specific person, topic, or matter in its memories and supporting files and remove it to the best of its ability. Deleting an email from Muse does not remove copies held by other email recipients.
The sharpest edge is the address itself. If you delete your Muse's email address, reset Muse, or delete your account, you will lose access to the @muse.ai address. Emails sent and received through that address will be deleted, and new emails sent to it will be undeliverable. Do not build anything permanent, like an account recovery address or a business contact, on an address you might delete.
What Meta has not published is also worth knowing. No Meta page found in this check describes spam filtering for the Muse inbox, or who is allowed to write to the address beyond anyone you give it to. The help page covers sending, verification, deletion, and privacy, but not filtering. Until Meta publishes more, assume an address you share widely will attract the same noise any public email address attracts.
What should you know about privacy?
When you email an @muse.ai address, Meta collects and processes your message and any attachments to provide the service and carry out tasks. The Muse user can view emails sent to their Muse. Information from these emails may become part of the user's interactions with Muse, and may be used to develop and improve Meta's AI models, depending on the user's settings and as described in the Muse Privacy Policy. That is Meta's own wording, and it is the sentence to read twice before you forward anything sensitive.
Information about you can reach Muse even if you never email it directly. Meta's help page says information about you may be shared with Muse when another person forwards an email, includes quoted email history, or includes your information in a message or attachment. This can happen even if you have not emailed Muse directly or received an email from Muse. If someone adds Muse to a thread you are on, your words in that thread may be processed as part of the agent's work.
The practical rules follow from that. Review the message, quoted history, and attachments before sharing them with Muse, because forwarded mail may include information about other people. Only ask your Muse to share information you are comfortable sending, because information your Muse sends may be read, saved, or forwarded by recipients. And review the sender name before sending, especially if it includes your name or other information about you.
If model improvement matters to you, check your settings. Meta's wording ties model use to "the user's settings," and the setting is labelled "Help improve our AI models." You find it in Settings, then Data controls. Toggle it off and confirm "Turn off." That is the control Meta gives you over whether your interactions feed model development. The Mail help article does not spell out the setting by name, so check the setting itself in the app rather than assuming the default.
What if someone else's Muse emails you?
If you receive an email from an @muse.ai address, someone has asked their Muse agent to contact you, or added their Muse to an email conversation. You can reply using your usual email account, and you do not need a Muse account. The reply goes to the agent's inbox, and the agent's user can view it.
Check that the address is genuine. Emails genuinely sent with Muse use an @muse.ai address. Check the full email address, especially when the sender name looks familiar. A familiar name with a different domain is the oldest email trick there is, and the @muse.ai domain is the thing to verify, not the display name.
If you receive an unwanted or suspicious email, block the sender through your email provider and report the message. That is Meta's own advice, and it is the same advice that applies to any unwanted mail. You do not need to engage with the agent, and you do not owe it a reply.
One asymmetry is worth knowing. When you reply to a Muse address, your reply becomes part of that user's interactions with Muse, under the same processing described above. If the thread contains information you would rather not feed into an agent's context, take the conversation to a direct channel with the person instead.
Are there other ways to give Muse an email address?
Yes, from other companies. Setup coverage names third party agent email services such as AgentMail, Dead Simple, Email Bump, and Carly, which sell inboxes that work with Muse through a custom connector. They exist for people who want an agent address now, including anyone on a free plan or outside the US and Canada who would rather not wait for the announced free rollout.
These are separate products from separate companies. Their setup runs through their own accounts and API keys, their pricing is their own, and their privacy terms are their own. Meta's help page does not cover them, and nothing in this guide is a recommendation of any one of them. If you use one, you are trusting two companies with your mail instead of one.
For most people in the launch countries, the simpler path is Meta's own feature: free inside your Muse plan, set up in the app, with the privacy terms in Meta's own help page. The third party services make sense mainly where Muse Mail has not reached yet, or where you need an address with a custom domain or a feature Meta does not offer. Check what each service actually does before you pay for it, because the category is new and the offerings change fast.
Get started
If you pay for Muse in the US or Canada, open the app and look for the card headed "Give your Muse its own email," or ask Muse to set up an email address. If you are on a free plan, the wider rollout Wang described has no date yet, so the move is to wait and watch for the card. If you are new to Muse, redeem a free invite code within 48 hours of joining and both you and the person who shared it get 1 billion Muse tokens.
Get a free code from the community pool.
Frequently asked questions
- What is Muse Mail?
- Muse Mail gives your Muse agent its own email address, ending in @muse.ai. You can forward mail to it, add it to a thread, or ask it to send email for you. Meta launched it on November 10, 2026, for paid subscribers in the US and Canada.
- Who can use Muse Mail?
- Paid subscribers in the US and Canada can use it now, since November 10, 2026. Alexandr Wang said on November 11 that it will reach everyone soon, including free plans, but he gave no date. Users in Japan, Singapore, and Mexico have no announced date either.
- How do you set up Muse Mail?
- Open Muse and look for a card headed Give your Muse its own email, then tap Setup and pick your handle. You can also ask Muse in chat to set up an email address. Then verify your own email address in Muse Mail settings, so Muse recognizes instructions sent from it as coming from you.
- Can you change your Muse Mail address later?
- No, handles are unique, and setup reporting says the address is permanent, so choose carefully and have a backup handle ready in case your first pick is taken. You can change the sender name recipients see, in the email settings. If you delete the address, reset Muse, or delete your account, you lose the address and its emails.
- Does Muse Mail give Muse access to your Gmail or Outlook inbox?
- No, setting up Muse Mail does not give Muse access to any personal inbox. Verifying your own email address only lets Muse recognize instructions from that address. Reading your personal mail needs a separate connector, which you can disconnect at any time.
- What should you not use Muse Mail for?
- Do not use it for bulk email campaigns, spam, scams, or harassment, and sending limits apply, with no figure published. Muse may refuse requests about sensitive topics over email, including financial information, health information, and credentials. Review every send before you allow it, because Muse may be inaccurate or take unexpected actions.
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