How to Cancel Muse and Delete Your Account

What is the difference between canceling, resetting, and deleting?

People mix these three up, and the mix up costs money. Here is the clean version:

• Canceling stops the subscription. Your paid plan stays active until the end of the current billing cycle, then you drop to the free tier. Your chats, files, and settings stay.
• Resetting wipes your Muse data. Settings, then Data Controls, then Reset Muse permanently deletes all information including chat history, files, and active tasks. It cannot be undone. It does not cancel a subscription.
• Deleting removes the account. There is no way to delete a Muse account on its own. To remove Muse completely, delete your Meta account in Accounts Center, which removes everything tied to that login, not just Muse.

For most people who want out, cancel plus reset covers it. Cancel stops the money. Reset wipes the data. Delete the Meta account only if you want the whole login gone.

Uninstalling the app does none of the three. It removes the app from your phone and nothing else. Your subscription keeps billing, your data stays on Meta's servers, and your account stays open.

How do you cancel a Muse subscription?

Cancel where you paid. That is the one rule. Your Muse subscription is linked to the platform, device type, and account you used to purchase it, and Meta's help page for canceling a Muse subscription says to use the same platform, device type, and account to cancel. If you purchased through the Apple App Store or Google Play Store, follow that store's cancellation process.

If you subscribed in the Muse app or on the web with Meta directly, the steps are in Meta's help page:

• Mobile app: open the Muse app and log in, tap your profile picture in the bottom right, tap Menu in the top left, then tap Settings. Below your usage information, tap Manage subscription. Tap Cancel, then tap Yes, cancel.
• Web: open muse.ai in a browser and log in. Open Menu, then Settings. Below Usage, click Manage subscription. Click Cancel, then click Yes, cancel.

Make sure you are signed into the same Apple or Google account you used for the original purchase. If you use a different account, you will not see your Muse subscription, and you will think it is already gone when it is not.

After you cancel, you keep access to all subscription benefits until the end of your current billing cycle. After the cycle ends, you lose access to all benefits and drop to the free tier. If you change your mind, you can subscribe again at any time. Our guide to Muse pricing explains what the free tier includes after you drop down.

How do you cancel on iPhone or iPad?

If you paid through the Apple App Store, cancel in Apple's Subscriptions settings, not in the Muse app. The standard path is: Settings, then your name, then Subscriptions, then Muse, then Cancel Subscription. This is Apple's process for all App Store subscriptions, and Meta's help page points Apple buyers to it.

Check that you are signed into the same Apple ID you used to buy the plan. Subscriptions are tied to the Apple ID, and a different ID shows a different list. If Muse does not appear in Subscriptions, you are probably looking at the wrong Apple ID, or you paid Meta directly on the web instead.

After canceling, your plan stays active until the period ends. Deleting the Muse app from your iPhone or iPad does not cancel anything. Billing keeps running until you cancel the subscription itself.

How do you cancel on Android?

If you paid through Google Play, cancel in the Play Store. The standard path is: open Google Play, tap your profile icon, then Payments and subscriptions, then Subscriptions, then Muse, then Cancel. Meta's help page points Google Play buyers to the store's process.

The same account warning applies. Make sure you are signed into the same Google account you used for the original purchase. A different Google account will not show the subscription.

As with Apple, canceling stops the next renewal, and you keep the plan until the current period ends. Uninstalling the app does not stop billing.

What happens after you cancel?

Three things, all stated in Meta's help page. First, your subscription stays active until your billing cycle ends. You keep access to all subscription benefits until then. Second, after the cycle ends, you lose access to all benefits. You drop to the free tier, with its weekly usage limit. Third, there are no refunds for a canceled subscription. Meta says you will not receive a credit or partial refund unless required by law. Do not expect money back for the days you did not use.

Refund requests go to whoever took your money. Apple purchases follow Apple's refund process, Google Play purchases follow Google's, and direct Meta purchases follow Meta's terms. Meta's own position is no credits or partial refunds unless the law requires it, so a refund is the exception, not the expectation.

Canceling does not delete your data. Your chats, files, tasks, and settings stay exactly as they were. If you want the data gone too, reset Muse separately. If you resubscribe later, your data is still there, because canceling never touched it.

One more billing trap: a saved card. If you paid Meta directly, your card stays on file for purchases Muse makes on your behalf, even after you cancel the subscription. One cancel guide advises removing your saved card and disconnecting Stripe Link after canceling to stop all charges. That advice is about purchase billing, not the subscription, and it is worth doing if you want no further charges of any kind.

What if you cannot find the subscription to cancel?

The usual cause is the wrong account. Subscriptions are tied to the platform and account used to buy them. Check each of these:

• Apple ID: open Settings, tap your name, and check which Apple ID is signed in. Compare it with the receipt email Apple sent when you subscribed.
• Google account: open Google Play, tap your profile icon, and check the account shown. Switch to the account that bought the plan.
• Web: open muse.ai, go to Settings, and look below Usage for Manage subscription. If it is not there, you probably paid through a store, not the web.

Check your email for the purchase receipt. The receipt names the seller: Apple, Google, or Meta. That tells you where to cancel. If you cannot find a receipt, check your bank statement for the charge and match the descriptor to the store. Muse itself can help with this kind of hunt: ask Muse to audit your subscriptions and it can flag recurring charges from your email.

If you genuinely cannot find the subscription anywhere, contact Meta support from inside Muse, or Apple or Google support for store purchases, and describe the charge. Do not delete your account to fix a billing problem: deleting the app or the account does not cancel a store subscription, and it can make the subscription harder to find.

How do you reset Muse and delete your data?

Resetting is the wipe. Meta's help page for managing your Muse data gives the steps: go to Settings and select Data Controls, tap Reset Muse and follow the instructions on screen, then tap Reset to confirm. Resetting returns Muse to its original state and permanently deletes all information including chat history, files, and active tasks. It cannot be undone.

You do not have to wipe everything. Meta's help page also describes smaller deletes: delete side chat threads from the Chats tab by selecting the side chat, tapping the three dot menu, selecting Delete, then confirming. Delete individual messages by tapping and holding the message, selecting Delete, then confirming. Delete files in your virtual machine the same way.

Deleting is not the same as forgetting. After you delete something, Muse may still remember information it learned from what you deleted. Meta's privacy help page describes a forget skill: ask Muse to forget a topic or set of interactions, and it looks for information about that person, topic, or matter in its memories and supporting files and removes it to the best of its ability. You can also ask Muse directly what it remembers about you, or view files such as MEMORY.md.

Backups exist. Meta's privacy help page notes that Muse maintains backups to help protect your agent's history from data loss. Meta does not say how long backups persist after a reset, so treat a reset as deleting your live data, not as erasing every copy Meta has ever held.

Reset before you delete the Meta account, if you are doing both. A reset wipes the Muse data while you still control the account. Deleting the Meta account afterwards removes the login itself.

How do you delete your Meta account to remove Muse completely?

There is no button that deletes only Muse. Meta does not let you delete a Muse account on its own. The only way to remove Muse completely is to delete your Meta account, which removes everything tied to that login: Muse, and anything else that uses the same Meta account. A guide to deleting a Muse account reaches the same conclusion: reset wipes the agent, and only deleting the Meta account removes it entirely.

The path runs through Accounts Center, Meta's central settings hub. The steps, as documented across Meta's help pages and current guides, are: open Settings, go to Accounts Center, select Personal details, then Account ownership and control, then Deactivation or deletion. Choose the profile, select Delete account, and follow the prompts. Menu labels can differ slightly by app and region, so use the labels shown in your Accounts Center if they differ.

Deletion is not instant. Facebook's deletion flow, which shares the Accounts Center system, starts a grace period of up to 30 days, during which logging back in can cancel the request. After the grace period, deletion becomes final, and Meta says removing all posted content can take up to 90 days from the start of the process, with backup copies retained longer in some cases. Meta publishes no Muse specific deletion timeline, so these are the general Accounts Center figures, not a Muse promise.

Deactivation is the reversible alternative. It hides your profile while keeping your information available if you return. If you only want a break, deactivate. Do not select deletion merely to change a name, email, or login method.

Before you delete, understand what else goes. Anything tied to the same Meta account goes with it. If your Meta account is also your Facebook or Instagram login, those profiles are affected too. Meta's help pages say deleting one profile does not affect the others in the same Meta Account in some setups, and the relationships between profiles vary, so read the confirmation screen carefully before you submit. Download anything you want to keep first: the export tools disappear once the profile is deleted.

Deleting your Meta account does not automatically cancel a store subscription. Cancel the subscription first, in the store where you bought it, then delete the account. The order matters: cancel, then reset, then delete.

Should you turn off data sharing before you leave?

Yes, if you care about training use. Muse's settings include a data sharing toggle under Data controls, labeled "Help improve our AI models." When it is on, Meta may use your Muse interactions to improve its AI. Turn it off before you connect anything sensitive, and turn it off before you leave if you never did.

Turning it off stops future use for training. It does not claw back anything already used, and Meta does not promise to remove past interactions from models already trained. The toggle is a forward looking control, not a delete button. Our safety guide covers the setting and the other privacy controls in detail.

This setting is separate from reset and deletion. Turning it off does not delete your data, and deleting your data does not require turning it off first. But doing both, in that order, is the thorough version of leaving: stop the training use, wipe the data, then close the account.

What happens to your tokens and invite codes?

Here is what is confirmed, and what is not. Confirmed: when you cancel, you keep subscription benefits until the cycle ends, then you lose them. Your account drops to the free tier, with its weekly usage limit. Your data stays until you reset or delete. Our tokens guide explains how the weekly allowance works, and how to check your token balance shows where to see it.

Not confirmed: what happens to invite bonus tokens after you cancel. Meta publishes nothing specific about the 1 billion tokens from an invite code surviving a cancellation, a reset, or a rejoin. The tokens are tied to your account and its usage allowance, and the safest reading is that anything tied to the account goes when the account goes, and stays while the account stays. Do not treat this paragraph as a promise either way.

The invite code window is 48 hours from account creation. Whether resetting Muse restarts that window is unverified, and Meta publishes nothing on it. Do not reset expecting a fresh window. If you already redeemed a code, the bonus is on the account, and a reset wipes data, not necessarily the account's reward status. Again, unverified: Meta has not documented it.

If you delete your Meta account and create a new one later, you start over. A new account is a new account, with a new 48 hour window, and no carryover of tokens, codes, chats, or settings from the deleted one. That part follows from how accounts work, not from a Muse specific statement.

Checklist before you go

Run through this in order, and you will not leave money or data behind:

1. Cancel the subscription where you paid. App Store, Google Play, or Muse Settings on the web. Confirm the cancellation screen, and check that no renewal is scheduled.
2. Save anything you want to keep. Copy important chats, files, and workflows out of Muse before you reset. A reset cannot be undone.
3. Turn off the data sharing toggle in Settings, under Data controls, if you have not already.
4. Reset Muse if you want the data gone. Settings, Data Controls, Reset Muse, confirm.
5. Remove your saved card and disconnect Stripe Link if you paid Meta directly and want no further charges of any kind. This is reported advice for purchase billing, separate from the subscription.
6. Disconnect connectors you no longer want Muse to touch. You can disconnect connectors at any time to prevent future actions. Review your permissions at the same time.
7. Delete your Meta account in Accounts Center only if you want the whole login gone. Read the confirmation screen, and do not log back in during the grace period unless you want to cancel the deletion.

If you only wanted to stop paying, step 1 is enough. Everything after that is about data and the account, and you can stop at any step.

Get started

Changed your mind? Canceling is reversible: you can subscribe again at any time, and your data is still there if you only canceled. If you are starting fresh with a new account, redeem a free invite code within 48 hours of joining and both you and the person who shared it get 1 billion Muse tokens.

Get a free code from the community pool.

Frequently asked questions

Does deleting the Muse app cancel my subscription?

No. Deleting the app, signing out, or uninstalling does not stop billing, and you must cancel in the place you paid: the App Store, Google Play, or Muse Settings on the web. Meta states this plainly in its help page.

How do I cancel Muse if I paid through Apple or Google?

Cancel through the store's own process, signed into the same Apple or Google account you used to buy the plan: on iPhone, Settings, then your name, then Subscriptions, and on Android, Google Play, then Payments and subscriptions, then Subscriptions. You keep the plan until the period ends.

Will I get a refund for the unused part of my plan?

No, not normally. Meta says it does not give credits or partial refunds for canceled Muse subscriptions unless the law requires it. Refund requests go to whoever took your money: Apple, Google, or Meta.

How do I delete my Muse chat history?

Reset Muse: Settings, then Data Controls, then Reset Muse, then confirm. That permanently deletes all information including chat history, files, and active tasks, and it cannot be undone. You can also delete individual messages and side chats without wiping everything.

Can I delete just my Muse account without deleting my Meta account?

No. Meta does not offer a standalone Muse account deletion, so resetting Muse wipes your Muse data and keeps your Meta account. Deleting your Meta account in Accounts Center removes Muse completely, along with everything else tied to that login.

What happens to my tokens if I cancel?

You keep subscription benefits until the billing cycle ends, then you drop to the free tier with its weekly usage limit. Meta publishes nothing specific about invite bonus tokens after cancellation, so treat their fate after a reset or a new account as unverified.

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